Return Policy for Kannabis

At Kannabis, we strive to ensure customer satisfaction while adhering to the regulations of the cannabis industry. Due to the nature of cannabis products, our return policy reflects the highest standards of safety, compliance, and customer care.

Eligible Returns

We accept returns under the following conditions:

• Cannabis Products: Due to state regulations, cannabis products (including flower, edibles, tinctures, concentrates, etc.) cannot be returned once sold, unless they are defective, damaged, or recalled.
• Non-Cannabis Merchandise: Returns are accepted for unworn and unused merchandise (e.g., apparel, accessories, or other non-cannabis items) within 14 days of receipt.
• Items must be in their original condition and packaging with proof of purchase (e.g., receipt or order confirmation).

Refunds (If Applicable)

• Non-Cannabis Merchandise: Once we receive and inspect the returned merchandise, we will notify you via email regarding the status of your refund. If approved, a credit will be issued to your original method of payment within 5–10 business days.
• Defective or Damaged Cannabis Products: If a product is defective or damaged, please contact us immediately. We will assess the issue and may issue a replacement or refund as permitted by state regulations.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

1. Double-check your bank account or credit card statement.
2. Contact your credit card company or bank, as processing times can vary.
3. If you still haven’t received your refund after taking these steps, please contact us at support@kannabis.io for further assistance.

Gift Returns

• If the item was marked as a gift at the time of purchase and shipped directly to you, a gift credit will be issued for the value of the returned item. Once the return is received and processed, we will email you a gift certificate.
• If the item wasn’t marked as a gift or was sent to the gift giver, the refund will be issued to the original purchaser, who will be notified about the return.

Shipping for Returns

For eligible returns:

• Contact us within 14 days of receipt to initiate a return.
• We will email you a prepaid return label for shipping (applicable only for non-cannabis merchandise or defective items).
• Once the returned item is received and inspected, the refund or replacement will be processed.

Additional Notes

• Due to legal restrictions, we cannot accept the return of any cannabis products for reasons other than defects or damages.
• All returns are subject to inspection to ensure compliance with our policies and applicable regulations.