Help & FAQ

Welcome to the Kannabis Help & FAQ page! We’re here to assist you with any questions about our cannabis delivery service in California. Below, you’ll find answers to the most common questions about ordering, delivery, and our policies. If you need additional help, feel free to contact us at support@kannabis.io.

General Questions

• What is Kannabis?
  Kannabis is a licensed cannabis delivery service providing premium products directly to your doorstep across California. As a non-storefront retail business, we focus on convenience and quality.

• Do you have a physical store?
  No, Kannabis operates as a delivery-only service. We bring cannabis products straight to you, making your shopping experience simple and hassle-free.

Orders & Payments

• What areas do you serve?
  We deliver across multiple regions in California. Enter your ZIP code at checkout to confirm availability in your area.

• What payment methods do you accept?
  We currently accept cash and debit cards at the time of delivery. Additional payment options may be available soon.

• Can I place an order without creating an account?
  No, an account is required to verify your age and ensure compliance with California state cannabis regulations.

Delivery Information

• How does delivery work?
  Once you place an order, our team prepares your products and schedules a delivery. You’ll receive a notification with your driver’s estimated arrival time.

• What are your delivery hours?

  • Monday – Saturday: 12 PM – 7:30 PM
  • Sunday: 12 PM – 6 PM

• Is there a delivery fee?
  Delivery fees may apply depending on your location and order total. Free delivery is available for orders above a certain amount.

• Do I need to be present to accept my delivery?
  Yes, you must be present with a valid ID to confirm your age (21+ or 18+ with a medical recommendation).

Returns & Refunds

• What is your return policy?
  Due to the nature of cannabis products, we cannot accept returns unless the product is damaged or defective. Contact us within 24 hours of delivery for assistance.

• How do refunds work?
  Refunds for damaged or incorrect items are issued after a review by our support team. Please contact us at support@kannabis.io for help.

Compliance & Safety

• Do I need to show ID for delivery?
  Yes, California law requires all cannabis deliveries to be accepted by the person who placed the order, with a valid government-issued ID.

• Is my personal information secure?
  Absolutely. We adhere to strict privacy standards to protect your personal and order information.

Need More Help?

If your question isn’t listed here, don’t hesitate to contact us at support@kannabis.io. Our team is here to provide you with exceptional service.